We offer complimentary shipping on all non-bulky orders $200 or over.
Any order under $200 we offer varied shipping rates between $10 to $20 depending on your preferred courier.
Bulky item shipping is calculated by weight:
2 — 4kgs: $25.00
6 — 8kgs: $50.00
10 — 12kgs: $75.00
14 — 16kgs: $100.00
New Zealand Orders
All New Zealand Orders are shipped with Australia Post.
Standard Shipping: $25.00
Express Shipping: $50.00
Bulky item shipping is calculated by weight. A custom shipping quote will be emailed to you for all bulky items. Generally our bulky item shipping rates for New Zealand sit around $50.
All International Orders are shipped with Australia Post.
Standard Shipping: $40.00
Express Shipping: $80.00
Bulky item shipping is calculated by weight. A custom shipping quote will be emailed to you for all bulky items.
We happily accept returns on any full-priced item in original, unused condition for a credit or refund. Due to hygiene reasons we are unable to process an exchange on linen or intimates.
Any returns must be received at our studio within 10 days of the original delivery date. Please keep in mind, the shipping cost will be deducted from your credit or refund. If your order included complimentary shipping, a $10 shipping fee will be deducted from your credit or refund.
We do not offer exchanges or refunds for any discounted items, including any promotional discounts or sale items.
If you'd like to initiate a return, please contact firstname.lastname@example.org and return the item/s within 7 days of receiving your order.
We take every precaution to ensure your order is free from any faults before shipping out to you. In the unlikely event you item is faulty we are happy to replace the item at our cost. If the item is no longer in stock we will arrange a credit or refund.
If your item/s arrived damaged due to the courier please follow the below guidelines:
Australia Post: Unfortunately all Australia Post claims must be issued by the receiver of the parcel. Please visit your local Australia Post with the packaging and damaged item/s to process a claim.
Sendle or Aramex: Please email us with an image that includes the shipping label, packaging and damaged item/s within 1 business day of your parcel arriving and we will issue you a refund, credit or replacement.